Open a whiteboard and draw boxes for inquiry, proposal, contract signing, invoicing, payment, and delivery, then attach real examples from your past projects. When you see tasks side by side, gaps and duplicated steps become obvious, revealing where no‑code triggers can replace tedious copy‑paste and memory‑based reminders that often fail when you are busiest.
Translate each box into clear events: form submitted, proposal accepted, agreement signed, invoice issued, payment confirmed, or deadline reached. For every event, specify what should happen automatically, what requires human approval, and what must be logged for audit trails. This discipline keeps automations predictable, transparent, and portable across tools if you change vendors later.
List messy realities you already encounter: scope changes mid‑project, delayed approvals, partial prepayments, currency shifts, or rushed deliverables. Decide which paths need flexible human review and which can still run on rails. Capturing exceptions upfront prevents brittle workflows, reduces client friction, and makes your automations resilient during peak seasons and complex, high‑stakes engagements.






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